Return & Warranty Policy
peace OF MIND - RETURN POLICY
We want you to love your bike and we’re pretty confident that once you start riding a Wing, you’ll love it. But not everyone has the ability to test ride or demo a Wing before deciding to buy.
To help ensure that your Wing is exactly the right bike for you, we’re happy to offer a 5-day no questions asked return policy on all bikes purchased through wingbikes.com.
For those that have not had the chance to test ride before ordering, the following conditions apply:
To initiate a return, please contact Wing directly. You’ll pay a one-time $98 fee on any bike return. Returns can only be made with the original packing materials, so hold onto all original contents of the package. You are responsible for ensuring that the bike is safely packed and returned to Wing's showroom in NYC. It must be received in new condition. We will need photos and video of the bike's condition, and the LCD screen with the bike powered on. We cannot accept returns on bikes with more than 5 miles on the odometer.
Our return policy is valid 5 days from the date of delivery. The bike must be in brand new condition for the return authorization to be approved.
For bicycles and accessories purchased at a Wing dealer (not at wingbikes.com), or any third party, our return policy is not available and returns are subject to the discretion of the dealer.
If you have any questions about Wing’s return policy, please contact firstname.lastname@example.org
*Please Note* : Please ensure you are happy with your order and all the order details are correct before completing checkout. Once your order has been placed, any cancellation requests fall under the above return policy and will be subject to the $98 fee. Additionally, if the shipment details have been passed to our shipping carrier, you will also be liable for the return shipping cost. Address change requests are subject to a fee. All 'Local Assembly' fees are non-refundable.
Purchases from outside the 48 states (Hawaii, Alaska, International), cannot be returned and the customer is always responsible for any customs, duties, and taxes that are due within their own country. Wing is not responsible for any import costs associated with customs, duties and taxes from outside the USA. It is the buyer's responsibility to know the costs associated with importing a product into the country it is shipping to.
YOU ARE PROTECTED - WARRANTY
Like any bike, a Wing will require regular service to ensure a safe and enjoyable ride through its lifetime. Whenever possible, we recommend taking your Wing to a professional bike shop (preferably a Wing dealer when possible) for service. Please be sure to review the owner’s manual for detailed safety and service instructions.
All Wing bikes and their components carry the following manufacturer warranty with the original owner:
- Frame – 1 year (or length of time selected at checkout).
- Battery – 1 year (or length of time selected at checkout) or 800 complete cycles (our battery is rated to deliver 80% of initial capacity after 800 complete charge/discharge cycles)
- Electronics – 1 year (or length of time selected at checkout).
- Components (excluding tires, tubes, brake pads, rotors, kickstands, cables & housing, pedals, cranks, forks, bottom brackets, headsets, seat clamps and grips) – 1 year (or length of time selected at checkout).
- The Wing Warranty is only valid in the United States but parts and support is still available worldwide to the original owner
NOTE: The battery warranty becomes void if the battery isn't maintained and stored according to our Battery Charging and Maintenance, and Long-Term Battery Storage procedures, as outlined in our FAQ page, and assembly and user manuals. Any battery failures that result from these procedures not being followed correctly, will not be eligible for remedy under the terms of the warranty.
All WING products carry a 1 year manufacturer's warranty, unless another length of time is selected at checkout and unless otherwise mentioned above. This warranty is only applicable to the original owner of the bike and only to bikes bought through an authorized Wing dealer and that haven't been involved in an accident or modified from their original specifications.
We cannot accept returns that have not been authorized by us.
After contacting Wing to request a return, we’ll send you instructions on how to properly re-pack the bike, and will need video and photographic proof of proper repacking before authorizing the return - damaged product returns will result in fees and left to the discretion of Wing Bikes.
All returned products must be unused and in their unopened, original packaging. We may elect not to accept or authorize the return of any products that have been used, altered or modified with third-party or aftermarket parts or components. Any unauthorized returns may be treated as unwarranted requests. Orders that are revised or canceled after they have been processed are subject to a fee. Returns of accessories will be subject to a restocking fee of 25%. Because of privacy concerns, optionally purchased location tracking kits cannot be returned and represent a value of $149.98
Once the product has been returned to us and has been ascertained to be complete (including the product box, with the unit in its original packing materials) and undamaged, your purchase price, less $98, will be refunded to you. We do not refund any shipping costs, and we may have to charge additional fees if your original real shipment costs were greater than our invoiced amount. Note that if the product is defective, we will offer to refund, repair or exchange (at Wing's discretion, per our warranty).
This guarantee is limited to one refund on one product per customer. No refunds will ever be given after 90 days from the original delivery date.
The manufacturer's warranty states that, for WING BIKES, parts and components, if the product fails in normal use (with no "customer-induced failure" and no customer changes or modifications to the product) within the first 1 year of ownership, then we will refund or replace it (at our option) at no charge to you except for your cost of shipping it to us. Our warranty does not apply to bikes purchased for commercial use or from unauthorized third parties. International orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment. For most U.S. orders, there are no shipping charges for the shipment of the replacement to the customer on warranted product, if ground shipping is selected.
Please contact WING Customer Support to obtain a return authorization and shipping instructions, and to determine if this warranty applies to your case.
Please note: We never warrant WING products with electronic or mechanical components that have been modified or altered, or replaced with third-party parts, or products that show any signs of misuse.
Refund and replacement are your only remedies under our warranty.
Your only remedy under our warranty is the above mentioned refund (90 day satisfaction guarantee) or the replacement (1 year warranty) of your eligible WING product. Neither this warranty nor any other warranty, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, shall extend beyond the 1 year warranty period.
Under no circumstances shall WING Bikes be liable for any special incidental, indirect or punitive damages or for any consequential damages, even if WING Bikes knows or is informed that such damages are possible.
**Please note: Wings Bikes' 1 year warranty period applies to products and bikes purchased from January 29th 2021. For bikes bought before January 29th 2021, please consult your order confirmation email for details of your warranty period, or contact Wing Bikes for confirmation.
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