FAQs

Our user manual can be downloaded here, rack installation guide here, throttle installation guide here, error code troubleshooting guide here, and PAS sensor replacement guide here. 

Test Riding

Absolutely! We recommend it, but be warned: you will have a smile from ear to ear. Come do a test ride in one of our various locations throughout Manhattan and Brooklyn. If you're not in NYC, no sweat – shipping to you is free and you have ten days to make a decision.

Test rides are typically done in 15 minute windows. Alternatively, feel free to walk in to one of our partner locations and take flight.Take your time and get to know the bike.

You can test out our bikes at any of our partner locations:

Echelon Cycles – West Village (Manhattan)

Bicycle Habitat – Chelsea (Manhattan)

Ride Brooklyn – Williamsburg (Brooklyn)

The Bike

Our pedal-assist system includes built-in sensor technology, that predicts how to make your ride easier. Whether it is from a complete stop, cruising on the open road or up a hill, it is always monitoring your movement to determine how to assist you. At any time, you adjust how much the motor aids you. Even if the battery is not on the bike, you can still ride it like any other bike.


The battery provides up to 40 miles of riding. Charging from empty to full takes around 4 hours. Charging a partially full battery takes less. The battery is quickly removable and secured with a key included with your bike. The battery can be charged while on or off the bike.


Wing electric bikes are designed with safety and security in mind. Bright lights are integrated into the front & rear of the frame & are controlled via the on-board display. A security alarm is also built into your bike. Included with your set of two keys, are two small remotes (clickers), similar to what you use to lock/unlock a car. Locking your bike outside? Secure the bike as you walk off. If someone tampers with your bike, first there is a warning sound. If they continue, the alarm persists in intensity. Rated at 110dB, it is loud! Another cool feature of the bike is an electronic horn that activates by simply pressing with your thumb.

Wing will assist you up to 20MPH. After that, the motor stops assiting, but does not give resistance in pedaling. You won't even notice it! Wing Bikes are fully compliant with NYC and Federal electric bike laws, and are considered class 1 electric bikes.

For off road or private property use, you can unlock the speed limit on your bike via the on board display. This will allow the bike to go up to 24mph. Simply press and hold the up and down arrows, tap the middle button until you get to setting number 8, then tap the up arrow until the bottom number reads 41. 

Yes! All Wing bikes and components are waterproof.

Ride in the rain and through puddles! Just don’t submerge the bike in deep water, it’s not meant to handle that. To prevent corrosion, we recommend storing the bike inside when not in use whenever possible, and to wipe down the the bike after a rainy ride to ensure your Wing Bike’s longevity.

Pedal assist is a unique experience that makes you feel like you're pedaling with superhuman legs! Pedaling will signal the motor to turn on and as soon as you stop pedaling (or you tap the brake), the motor deactivates. The motor is just about silent and is constantly sensing your activity to determine how to assist your ride. Via the on-board display, you select (1 through 5) how much you want the motor to assist.

Our bikes ship as class 1 electric bikes, meaning they are pedal assist only and go up to 20mph. So out of the box they are legal to ride everywhere in the US. You can purchase a throttle separately from us if you'd like to have power on demand. The connector for the throttle is easily accessible, so it's a simple plug and play installation. In some cities, throttle powered ebikes (class 2) are not permitted, so be mindful of the laws in your area.

Our batteries are all 36 volt and come in a variety of amp hour capacities. We have an 8.8ah (317wh), 10.4ah (375wh), and 14ah (504wh). The amp hours of a battery are the "gas tank" and watt hours are Voltage x Amp Hours. All of our batteries have the same weight of 5 lbs, and are the same size. 

Our motors are internally geared hub motors, which are lightweight and powerful. Our Freedom and Freedom S have a 350 watt nominal power rating, and a 550 watt peak rating. Our Freedom Fatty has a 500 watt nominal power rating, and a 750 watt peak rating. The Freedom Freedom S have 50nm torque, and the Freedom Fatty has 80nm torque. 

Early Bird Shipping

All current purchases will ship March & April. The sooner you buy, the sooner you ride! Early bird pricing will only be active for a short while, don't miss out and take advantage of the sale! You pay only $199 down now, and the rest when your bike is ready to ship.

Receiving Your Bike

Your bike will come in our stylish box and is already 97% assembled. Simply remove the bike from the box, tighten the handle bar, connect the front wheel and screw on your pedals. Assembly usually takes about 15 minutes. Clear instructions come with your bike - trust us, you can do this!


In the event you still prefer someone else do it, we can ship the bike to your nearest bike shop.

Yes, but not with free shipping. Currently, we are only offering free shipping to customers in the lower 48 states. Please contact us for shipping rates if you are in Alaska, Hawaii, or another country outside of Europe. We are not shipping to the EU at this time.

After Sales Service

Offering excellent service and support is our top priority. As daily riders, this is where we have seen many companies dissapoint.


For general maintenance and repairs (flat tires, brake adjustments, etc.) we suggest going to your local bike shop.

A well maintained bike will ride smoother, last longer and look better.

Wing Bikes need the same basic maintenance as a regular bike, here's some tips we recommend. 

1) Pump up your tires weekly.

2) Clean and lubricate your chain when it looks dirty or sounds noisy, at least once a month.

3) Wipe the bike down with a damp cloth. Do not pressure wash as it can force water into bearings and electrical systems.

4) Periodically check bolts on handlebar, fenders and rack.

For all electronic components of your bike, please contact our customer support team and we'll straighten out any issues you may have.

Wing Bikes has guaranteed spare parts availability for all components of the bicycle through 2022.

All Wing bikes and their components carry the following warranty with the original owner:

Frame-lifetime.

Battery- 1 year or 800 complete cycles( our battery is rated to deliver 80% of initial capacity after 800 complete charge/discharge cycles)

Electronics- 1 year.

Parts ( excluding tires, tubes, brake pads, cables & housing, and grips) - 1 year.

Please visit our warranty page  for more details

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