Our user manual can be downloaded here, rack installation guide here, throttle installation guidehere, error code troubleshooting guide here, and PAS sensor replacement guidehere.
Absolutely! We recommend it, but be warned: you will have a smile from ear to ear. Come do a test ride in our NYC Wing Showroom at 345 East 12th St, New York, NY 10003. If you're not in NYC, no sweat – visit our various partner locations on the West Coast, shipping to you is free and you have five days to make a decision.
Test rides are typically done in 15 minute windows. Alternatively, feel free to walk in to one of our partner locations and take flight. Take your time and get to know the bike.
You can test out our bikes at any of our partner locations:
Wing Bikes Showroom - East Village, Manhattan
Electric & Folding Bikes Northwest - Seattle, Washington
The Outer Rim - Portland, Oregon
Velocipede Cyclery - San Francisco, California
Our pedal-assist system includes built-in sensor technology, that predicts how to make your ride easier. Whether it is from a complete stop, cruising on the open road or up a hill, it is always monitoring your movement to determine how to assist you. At any time, you adjust how much the motor aids you. Even if the battery is not on the bike, you can still ride it like any other bike.
The battery provides up to 40 miles of riding. Charging from empty to full takes around 4 hours. Charging a partially full battery takes less. The battery is quickly removable and secured with a key included with your bike. The battery can be charged while on or off the bike.
Wing electric bikes are designed with safety and security in mind. Bright lights are integrated into the front & rear of the frame & are controlled via the on-board display. A security alarm is also built into your bike. Included with your set of two keys, are two small remotes (clickers), similar to what you use to lock/unlock a car. Locking your bike outside? Secure the bike as you walk off. If someone tampers with your bike, first there is a warning sound. If they continue, the alarm persists in intensity. Rated at 110dB, it is loud! Another cool feature of the bike is an electronic horn that activates by simply pressing with your thumb.
Wing will assist you up to 20MPH. After that, the motor stops assiting, but does not give resistance in pedaling. You won't even notice it! Wing Bikes are fully compliant with NYC and Federal electric bike laws, and are considered class 1 electric bikes.
For off road or private property use, you can unlock the speed limit on your bike via the on board display. This will allow the bike to go up to 24mph. Simply press and hold the up and down arrows, tap the middle button until you get to setting number 8, then tap the up arrow until the bottom number reads 41.
Yes! All Wing bikes and components are waterproof.
Ride in the rain and through puddles! Just don’t submerge the bike in deep water, it’s not meant to handle that. To prevent corrosion, we recommend storing the bike inside when not in use whenever possible, and to wipe down the the bike after a rainy ride to ensure your Wing Bike’s longevity.
Pedal assist is a unique experience that makes you feel like you're pedaling with superhuman legs! Pedaling will signal the motor to turn on and as soon as you stop pedaling (or you tap the brake), the motor deactivates. The motor is just about silent and is constantly sensing your activity to determine how to assist your ride. Via the on-board display, you select (1 through 5) how much you want the motor to assist.
Our bikes ship as class 1 electric bikes, meaning they are pedal assist only and go up to 20mph. So out of the box they are legal to ride everywhere in the US. You can purchase a throttle separately from us if you'd like to have power on demand. The connector for the throttle is easily accessible, so it's a simple plug and play installation. In some cities, throttle powered ebikes (class 2) are not permitted, so be mindful of the laws in your area.
Our batteries are all 36 volt and come in a variety of amp hour capacities. We have an 8.8ah (317wh), 10.4ah (375wh), and 14ah (504wh). The amp hours of a battery are the "gas tank" and watt hours are Voltage x Amp Hours. All of our batteries have the same weight of 5 lbs, and are the same size.
Our motors are internally geared hub motors, which are lightweight and powerful. Our Freedom and Freedom S have a 350 watt nominal power rating, and a 550 watt peak rating. Our Freedom Fatty has a 500 watt nominal power rating, and a 750 watt peak rating. The Freedom Freedom S have 50nm torque, and the Freedom Fatty has 80nm torque.
Receiving Your Bike
Your bike will come in our stylish box and is ready to ride shorty after unboxing. Simply remove the bike from the box and follow our manual which can be found at the top of this page - trust us, you can do this!
If you still prefer someone else to do it, we can ship the bike to your nearest bike ship.
Yes, but not with free shipping. Currently, we are only offering free shipping to customers in the lower 48 states. Please contact us for shipping rates if you are in Alaska or Hawaii.
After Sales Service
Offering excellent service and support is our top priority. As daily riders, this is where we have seen many companies disappoint.
For general maintenance and repairs (flat tires, brake adjustments, etc.) we suggest going to your local bike shop.
A well maintained bike will ride smoother, last longer and look better.
Wing Bikes need the same basic maintenance as a regular bike, here's some tips we recommend.
1) Pump up your tires weekly.
2) Clean and lubricate your chain when it looks dirty or sounds noisy, at least once a month.
3) Wipe the bike down with a damp cloth. Do not pressure wash as it can force water into bearings and electrical systems.
4) Periodically check bolts on handlebar, fenders and rack.
For all electronic components of your bike, please contact our customer support team and we'll straighten out any issues you may have.
Wing Bikes has guaranteed spare parts availability for all components of the bicycle through 2024.
All Wing bikes and their components carry the following warranty with the original owner:
Frame - lifetime
Battery- 1 year or 800 complete cycles (our battery is rated to deliver 80% of initial capacity after 800 complete charge/discharge cycles)
Electronics - 1 year
Parts (excluding tires, tubes, brake pads, kickstands, pedals, cranks, forks, bottom brackets, seat clamps, cables & housing, and grips) - 1 year
The Wing Warranty is only valid in the United States
Like any traditional bike, standard maintenance will increase the longevity and performance.
1. Seasonal tune ups on your bike are a great way to keep it in pristine shape!
2. Dirt, precipitation and grime from the road can cause brakes to squeak. Using a residue-free brake cleaner on the disc rotor will remove any lingering dirt or oils. This will ensure perfect, noiseless braking.
3. Proper gear shifting will protect the bike's derailleur and chain and keep the shifting smooth. Be sure to always be pedaling but removing 90% of the pressure on the pedals during the shifting process. Never pedal backwards while shifting.
4. Rain, grime, rock salt, and dirt can damage the chain over time, and cleaning your bike and chain will keep it safe and in working order. Using a moist rag and non-corrosive biodegradable cleaners is the most ideal way to clean your bike. Also using proper e-Bike chain lubes will also aid in preventing corrosion.
5. Battery maintenance is also crucial in ensuring the longevity of your bike. You can extend the life and range of your battery by not frequently completely draining the battery completely.
If the batteries are being stored for long periods of time, it is best to keep the battery partial charged around 50-75%.
In addition, it is important to make sure that the silver ring on the battery and battery holster is tight. This will ensure a perfect connection between the battery and bike.